Refund policy

Lanaora – 30-Day Refund Policy

At Lanaora, we are committed to providing high-quality products and a seamless shopping experience. Please review our refund policy carefully before making a purchase.

Refund Eligibility (30-Day Window)

We offer refunds only under specific circumstances. To be eligible for a refund, your request must be submitted within 30 days of the delivery date.

Refunds may be approved in the following cases:

  • The item arrived damaged or defective

  • The item received is incorrect (wrong product, size, or variation)

  • The item was lost in transit and not delivered

No Returns Policy

Lanaora does not accept returns. We do not require customers to ship products back under any circumstances.

Instead, if your case meets our refund eligibility criteria, we will process a refund without requiring the item to be returned.

Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Requests made after 30 days from the delivery date

  • Dissatisfaction due to personal preference (e.g., change of mind, dislike of product)

  • Minor variations in color, size, or appearance that do not affect functionality

  • Incorrect shipping information provided by the customer

  • Items marked as final sale

Proof Requirements

To process your refund request, you must provide:

  • Your order number

  • Clear photo or video evidence of the issue (if applicable)

  • A brief explanation of the problem

Incomplete requests may delay or result in denial of the refund.

Refund Process

Once your request is reviewed and approved:

  • Refunds will be issued to your original payment method

  • Processing time may take 5–10 business days, depending on your bank or payment provider

How to Request a Refund

To submit a refund request, please contact us at:

📧 lanaorashop@gmail.com

Include your order number and all required details to ensure a faster resolution.

Additional Notes

  • Lanaora reserves the right to deny refund requests that do not meet the criteria outlined above

  • In certain cases, we may offer a replacement or store credit instead of a refund, at our discretion

By placing an order with Lanaora, you agree to this refund policy.